Shipping policy

Shipping, Duties, Taxes & Returns Policy

Last Updated: August 10, 2026

At TakeToShop.com, we aim to provide a safe, reliable and transparent shopping experience. Please read the following information carefully before placing your order.

1. Shipping Information

All orders are shipped using a secure shipping service with tracking whenever available.

We may offer different shipping methods depending on the destination, product and availability, including:

  • Standard Shipping

  • Economy Shipping

  • Express Shipping

Shipping availability, delivery times and costs may vary depending on the destination country, postal code, product type and shipping carrier.

Processing Time

Orders generally require approximately 3–5 business days for processing before shipment.

Business days are Monday through Friday, excluding public holidays in the country of shipment.

Estimated Shipping Times

The estimated transit times, excluding processing time, are:

  • Standard Shipping: approximately 7–21 business days

  • Economy Shipping: approximately 5–7 business days

  • Express Shipping: approximately 3–5 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary because of customs clearance, carrier delays, weather, public holidays, remote locations or other circumstances outside our control.

Express delivery to certain destinations, including Australia, may take approximately one week depending on the carrier and destination.

Remote and Special Areas

Additional shipping charges may apply to certain remote or special regions. If additional charges are required after an order is placed, we may contact you before processing the shipment.

If the additional shipping charge is not accepted, the order may be cancelled and refunded.

2. Shipping Protection

Where applicable, shipping protection may be included in the shipping cost.

Shipping protection is subject to the applicable carrier and shipping service terms and may cover eligible shipments in cases of confirmed loss or physical damage occurring during transportation.

Coverage limits, exclusions, compensation and claim procedures vary depending on the carrier and shipping method.

Shipping protection does not necessarily cover delays, customs clearance problems, incorrect addresses, refused deliveries or other circumstances excluded by the applicable carrier policy.

3. Lost Shipments

If a shipment appears to be lost, TakeToShop may request an official investigation with the shipping carrier.

A shipment is not considered officially lost solely because:

  • Tracking information has not been updated;

  • Delivery is delayed;

  • The estimated delivery date has passed; or

  • The customer has not received the package.

Compensation or replacement can generally be considered only after the carrier has completed its investigation and officially confirmed the shipment as lost.

If the carrier confirms a shipment as lost, we will review the available options in accordance with the applicable shipping service and carrier policy.

4. Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout or on the product/order information, these charges may be payable by the customer.

Customs duties and import charges are determined by the customs authorities of the destination country and may depend on the product, declared value, origin and applicable customs regulations.

Customers are responsible for complying with the import requirements of their country.

TakeToShop cannot guarantee that a shipment will be exempt from customs duties or other import charges unless the applicable order specifically states that duties and taxes are included.

European Union Orders

EU customs and import rules may apply to goods shipped from outside the European Union.

From 1 July 2026, the EU introduced a temporary €3 customs duty per item for certain distance-sale imports with a consignment value not exceeding €150. The applicable treatment can depend on the shipment and import procedure used.

Customers should therefore be aware that additional import charges may apply unless these costs are specifically collected or covered at checkout.

For the most accurate information, customers should consult their local customs authority.

5. Customer Information Required for Customs

Some destinations require additional information from the recipient before an international shipment can be processed.

Depending on the destination, this may include:

  • National identification number

  • VAT or Tax ID

  • Passport information

  • Import authorization

  • Company registration information

  • Other customs documentation

If the required information is not provided, the shipment may be delayed, held by customs or returned to the sender.

The customer is responsible for providing accurate information when requested.

6. Destination-Specific Shipping Restrictions

Shipping options may vary by destination and postal code.

Certain products may have restrictions depending on the destination country's import regulations and the shipping method available.

For example, cosmetic, beauty, food, supplement and other regulated products may be subject to specific shipping or import restrictions in certain countries.

Some remote areas may have limited shipping options or require Express Shipping.

Customers should ensure that the delivery address and postal code are accurate before completing an order.

TakeToShop reserves the right to contact a customer if a selected shipping method is unavailable for the destination.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

TakeToShop is not responsible for delays, additional shipping costs, failed delivery or return-to-sender situations caused by:

  • Incorrect or incomplete addresses;

  • Incorrect postal codes;

  • Missing apartment/unit numbers;

  • Incorrect telephone numbers;

  • Failure to provide required customs information; or

  • Failure to accept or collect a shipment.

If a package is returned to us because of an incorrect address or failure to accept delivery, additional shipping charges may apply if the customer requests reshipment.

8. Shipping Delays

Although we work with shipping partners to deliver orders as quickly as possible, delivery times can be affected by circumstances outside our control, including:

  • Customs inspections;

  • Customs clearance delays;

  • Weather conditions;

  • Public holidays;

  • Carrier operational delays;

  • Strikes or transportation disruptions;

  • Incorrect recipient information;

  • Remote delivery locations; or

  • Other unforeseen circumstances.

A shipping delay does not automatically mean that a shipment is lost.

9. Packing Process

Orders are carefully prepared and packaged before shipment.

Where available, packing or shipment documentation may be recorded by our fulfillment partner for order verification and shipping-support purposes.

RETURNS & REFUNDS POLICY

10. Right to Return

For customers located in the European Union and other jurisdictions where statutory withdrawal rights apply, customers may have the legal right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

Nothing in this policy is intended to limit any mandatory consumer rights applicable to you.

For customers outside the EU, return rights may vary according to local consumer protection laws.

11. Return Conditions

Where a return is permitted, products should be returned in accordance with the applicable legal requirements and, where applicable, in their original condition.

Customers should:

  • Return the product with its original packaging where reasonably possible;

  • Include accessories, manuals and other items supplied with the product;

  • Avoid unnecessary damage or use of the product;

  • Provide proof of purchase when requested.

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functionality. However, excessive handling or use may result in liability for any loss in value where permitted by applicable law.

12. Beauty and Personal Care Products

For hygiene and health-protection reasons, certain sealed beauty, cosmetic or personal-care products may not be eligible for withdrawal after the protective seal has been opened, where this exception is permitted under applicable law.

This may include products such as skincare, cosmetics and other personal-care items.

This restriction does not affect statutory rights relating to defective, damaged, incorrect or non-conforming products.

13. Damaged, Defective or Incorrect Items

Please inspect your order as soon as possible after delivery.

If you receive:

  • A damaged product;

  • A defective product;

  • The wrong product; or

  • A product that does not match your order,

please contact us as soon as possible.

Please provide your order number and, where possible, clear photographs or videos showing the product and packaging.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

14. Faulty or Non-Conforming Products

If a product is defective or does not conform to the contract, customers may have statutory rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable law.

For EU customers, statutory consumer protection includes a minimum 2-year legal guarantee for goods, subject to the applicable rules and exceptions.

This statutory protection is separate from our voluntary return policy.

15. Return Shipping Costs

For a voluntary return due to a change of mind, the customer may be responsible for the return shipping costs where permitted by applicable law and where these costs were disclosed before purchase.

For defective, damaged, incorrect or non-conforming products, TakeToShop will handle the matter in accordance with applicable consumer law.

16. How to Request a Return

To request a return or report a problem with your order, please contact:

Email: support@taketoshop.com

Please include:

  • Order number;

  • Customer name;

  • Product name;

  • Reason for the return/request;

  • Photos or videos where applicable.

Please do not send products back before receiving return instructions from TakeToShop.

17. Return Approval and Refunds

Once a returned item is received and inspected, we will notify you regarding the outcome of the return request.

If a refund is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your bank account or payment card may vary depending on your bank, card issuer or payment provider.

Where permitted by applicable law, shipping charges or other amounts that are not required to be refunded may be deducted from the refund.

18. Exchanges

If you want a different product, size, colour or variant, we may recommend returning the original product and placing a new order, depending on availability and applicable consumer rights.

19. Non-Returnable Products

Some products may be excluded from return or withdrawal where permitted by applicable law.

Examples may include:

  • Certain opened or unsealed hygiene or personal-care products;

  • Perishable goods;

  • Products specifically made or personalised for the customer;

  • Gift cards;

  • Other products falling within a statutory exception.

Statutory rights for defective, damaged or incorrectly supplied products are not affected by these exclusions.

20. Public Holidays and Processing Delays

Orders may take longer to process or dispatch during public holidays, particularly when fulfillment operations or carriers are closed.

Public holidays in the country of shipment and the destination country may affect delivery times.

We will make reasonable efforts to process orders as quickly as possible.

21. Important Notice

Shipping times shown on TakeToShop.com are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Customs authorities and shipping carriers operate independently of TakeToShop. We cannot guarantee the exact date on which an international shipment will clear customs or be delivered.

By placing an order, you acknowledge that international shipments may be subject to customs procedures, import requirements, taxes, duties and other charges applicable in the destination country.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Thank you for shopping with TakeToShop.com.